can't log into o2 aplication says contact support

[Misa1]

can't log into o2 app also not receiving calls

[gmarkj]

Are your bills up to date @Misa1 ? Any issues with text messages? Can you make calls ok?

Get in touch with customer services by calling 0344 809 0202 or 0800 032 1402 (you can use Skype for free on the 0800 number - Guide: A Guide to Skype ).

Or you can send them a message on social media:

Facebook ( https://o2uk.co/O2CFB) ,

Twitter ( https://o2uk.co/O2CTW) or

Instagram ( https://o2uk.co/O2CIG)

[Misa1]

I have been on call with customer service 5 times each time about an hour an was assured everything is fine which is abviously not as the manager from the O2 store said that there may be a problem with  porting the number, obviously called again customer service and was asked to restart the phone😂 which i did already many time even swapping the sim in other phones, can't reach real help for 10 days

[Misa1]

also because i don't receive messages can't get the pac code to change the provider 

[gmarkj]

Ah, so you have recently joined o2 then @Misa1 ?

It can take a few days for o2's systems to get all sync'd up, but customer services should be able to push things along for you.

Porting a new number can also be a problem - o2 have had some issues with number ports recently.

As you have been in touch with customer services, and a store, I will ask a community advisor to step in to help. Keep an eye out for a PM (private message) from someone on the community.

Can you see if there is anything you can do please @O2Helen01 or @O2Emma ?

[O2Emma]

Hi @gmarkj I will pick this up thanks.

@Misa1 I will send you a private message to have a look into it for you.

[Misa1]

Thanks hope we can sort it out soon