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Audrey2 · ‎23-03-2020

Dropped my phone and now I can't get my data connection to work and I am having some issues with making and receiving calls. I am able to send texts ok. Any ideas? Thanks

MI5 · ‎23-03-2020

@Audrey2

Try your sim in another phone as yours may have been damage by the drop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎23-03-2020

Try cleaning the sim card and make sure it hasn't been dislodged. Restarting the phone may also help @Audrey2

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MI5 · ‎23-03-2020

@Audrey2

Try your sim in another phone as yours may have been damage by the drop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Audrey2 · ‎23-03-2020

Have restarted it a few times already but I'll give sim a clean and try again. Incoming calls are going straight to my voicemail and I am able to retrieve voicemail, I can send and receive texts too, issue seems to be mainly data connection. thanks for advice, fingers crossed

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