Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Miss-directed payment!

I have put a pay as you go O2 SIM in my Samsung Tablet (it takes SIM cards and can make phone calls and text messages). I went to pay on the O2 Web site but it asked me for my mobile phone number for a Top Up.Although My O2 web site account knows the...

Resolved! A question about data usage and web daily

Ok, here's the question, is it possible to pay less than £1 for web allowance? I have noticed that everytime I use my data for small trivial things, I get a notification saying I've used a pound, that I won't be charged for more and that my 50MB allo...

Resolved! Number of rings

My new iPhone only rings 4 times before cutting out. How do I extend this please

Resolved! Daily charge

I have a new iPhone which I am still learning to use. It is connected to my home internet and I have not used it outside the home. Why am I being charged £1 a day for “data”, as yet I have made no phone calls or texts except 1 test call to my home ph...

Resolved! o2 numbers bolt on

How do i check and/or update my o2 numbers

Resolved! Top up

I need to top up my phone to get my bundle for this month. But it is not allowing me to top up. I have topped up a few times already this week but now I cant. I have tried, web, phone and cash point top up but non of them have worked. Thanks

transfer phone number to another mobile

need to register a new phone with an old sim from another phone but the website won't allow it as it is sayng that the number is alreday regsited with anopther user

Resolved! How do I increase spend limit

How do I increase spend limit

Resolved! Still getting balance update messages after 24 hours

Hi Ported in yesterday with no problems at all and rang CS to ask for these to be switched off as it's mildly annoying having to dismiss them before locking the phone. Was told it can take up to 24 hours (I know this can happen as updates take time t...

Resolved! Gold mobile number

Hi brought a gold number today but when I try to register it,it’s saying it’s registered to someone else but yet I can use the number to ring and receive calls,messages rang o2 with my concerns and they spoke to o2 fraud department who say nothing ca...

O2

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