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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51194 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25797 Views
  • 19 replies
  • 2 kudos

Two simm cards

I have two simm cards - one for each of my children. I can only seem to top one of them up. The other account seems to be missing but when I try and create it again it says it is an existing account. How do I access the second account?

Usage

I had 10gbp and it has gone down to to 7,50 and I have data, I have not called anyone and only used texts which I have unlimited anyways. Can you please tell me where the difference has gone??

Nadia16 by • Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Data

Hii have changed to rolling plan but internet does not work

Vic7 by • Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Top up

It says that my “name on card” has special leters etc in it when it doesnot so it will not let me top my phone up

Courts by • Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

Phone number change

It won’t let me sign in now that I have a new pay as you go contract because it is still registered on my old number which means I can’t get the confirmation code. Can you please change the sign in to my new number or point me in the right direction

Emilia3 by • Level 1: Joiner
  • 224 Views
  • 2 replies
  • 0 kudos

Contract renewal

I have 2 devices; I would like to discuss renewing my contract and changing one of the phones to pay as you go.

LennieP by • Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Would like an additional line

Hello, I have one sim only plan with EE and another sim only plan with O2. I am planning on leaving EE but want to keep my existing number and move over to O2. I would like to EE number to be a physical sim and get an Additional virtual sim. I have a...

Mary9 by • Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

refund

i had a payment come out of my account for a top up on my rolling tariff. would it be possible to get that refunded back into my account as the payment came from my mothers card. myself and my mother didn’t realise it was set up as a standing order, ...

joshua3 by • Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos
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