Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Phone stuck on “No Service” after handset switch

Hi there - I’m getting a new phone for Xmas (iPhone SE 2020) and got it set up yesterday so that it’s updated and my apps are loaded onto it.I’m switching back to my old phone until xmas (iPhone SE 1st gen) but when I’ve put the sim back into the old...

Resolved! My number hasn't transferred

I submitted on Thursday PMHow long will it take?I would have thought it would be done by nowHow can I check the progress?

Unlatching code doesn’t work

Just received an unlatching code for my device however my phone is saying it is incorrect and I’m now not sure what to do to get it unlocked. I only have 5 attempts left so I don’t want to play around with it until I know what I’m entering is correct

URGENT Top Up Successful but I have no data

Hi, today I topped up my account with 10£. I already 5£ in. My data bundle is 10£ for 6 GB, and I received an e-mail saying my top up was successful, and they charged me seeing from my bank. CTMGO2Wr26jdukpi5l46 This is the reference number. I also l...

Retrieve old voicemail

I have restored my iPhone to factory settings and didn’t have a recent back up.I lost my Gramps this year and had all his voicemails saved please tell me there is a way to getting them back

charges of £2 aday is coming off my pay and go phone.

£2 a day is coming off my pay and go phone. Does any one know why as i have looked on O2 site till im blue in the face to find out why

sim swap

hi ... i have just started a new sim only monthly contract for my old android phone. the phone is currently o2 pay as you go. i used my other phone (an iphone on 3 network) as the contact number for o2 to use to let me know how things were progressin...

Can I buy next months PAYG month now?

I have £10 credit.I'm afraid it will get used on something silly.Like accidentally calling a number not covered by my PAYG credit. OR, when the PAYG month has run out... it might end up using £0.01 in data - thereby stopping me from buying £10 monthl...

Resolved! I still haven’t received my order email and my money has been took

My money has been took out of my account but I still haven’t had an email to say anything about my order

Where is my 45GB and where is the £10 free credit + a painful experience using O2 & getting support

I've topped up £15My settings say I only have 15GBWhen will I see 45GB? In the envelope I got, it said if I topped up £15 and then send a text to 21500 saying FREE10, I would get £10 credit. I've done that. Nothing happened after that. I got a text m...

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