Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Deactivated card abroad

HelloMy father has an issue with a sim card probably.He can't receive any message (including 4 digit code for authorization) or call or perform any of these: call, text, check his balance.FAQs and technicians are not finding solutions or cannot help ...

Resolved! Cannot access my account online. Told to find help here?

Hi, Can anybody help me to access my account to top up my phone please, my dad likes to see how much I am adding. I don't want to use my app. Thank you

Resolved! 5G

is 5g available for pay and go users

Resolved! Problem with O2 sim card

Hello, I'm Sergejus Šarkus I have an O2 sim card for several years. Number +44 xxxx xxxxxx. I am filling out an account with Pay As You Go. It was 8 pounds there at the moment. I also have a My O2 account: sergejus sarkus; xxxxxxxxxxx**Personal info*...

Resolved! Pay as you go bills

Can anyone please tell me, can you view an itemised bill for pay as you go as I have been trying to access details on my account and it just shows a balance and payment date.i get a text every month reminding me to top up which I thought was done aut...

Resolved! Last 3 month records

i need the last 3months of my missed and received calls, thank you

Resolved! New PAYG sim change number

I just received my new sim and I done the keep my number form but I have not activated my sim yet will that be a problem?

365MB instantly gone when topped up

Topped up to get my bundle which includes 2GB data allowance. Bundle appeared, but with 365MB of data already used. Wasnt doing anything else, connected to WIFI (O2 doesn't let you top up without already being connected to the net so I mean I had to ...

Resolved! Changing tarrif

Hello, I’m currently paying £30 a month (big bundle) for data and I would like to change to the £15 big bundle. If I do this and downgrade to the cheaper one, will all my data still roll over from the previous month if I have some left from the £30 b...

Resolved! Payment

Hi I am on the £15 bundle tariff but it is taking £20 out of my bank account each month. Is there a way to change this as I cannot get hold of a contact number for 02? Thank you.

O2

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