Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! sim

purchased a basic o2 SIM for a housebound person, added £15.00 of credit, charged me £17.84 not sure whyadded to phone went to add contacts found out balance £5.00 due to the bundle.after chatting to o2 customer services found out would have to top u...

Keep my number

I have a new O2 pay as you go phone and sim. I want to keep my old O2 pay as you go number and filled out a ‘keep my number’ form. I got a message saying ‘We’re unable to identify & proceed further with your request as the details provided in the for...

Resolved! Keep my same number

I have a new sim and would like to keep my old number

Resolved! Data

Have payg phone currently turn off data and use WiFi only but when I want to go online when out it costs me £2per day,don't want a contract though is there any way to avoid £2 cost?

Resolved! Phone

Hi guys just writing to say I have paid my latest bill but I can't ring anyone it's saying not connected with network and also my mobile data isn't working and I'm not to sure why

Resolved! Top up

I have topped up my phone from a shop and have received a text confirming my balance is £13 but when I try and use it, it says my balance is £0 ?

Resolved! 4g calling on pay as you go

Is 4g calling available on o2 pay and go

Resolved! help top up the balance

I have a 16 digit code that I bought through PayPal. I can’t download it because I don’t understand English well. Please tell me what to press when you call 4444 to enter the voucher number. Thank you in advance for your help.

Resolved! Top ups

How do I change back to the 10 pound bundle

Resolved! 5g on pay as you go

Hi will o2 pay as you go get 5g soon same as other networks

O2

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