Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 3549 Views
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 6094 Views
  • 15 replies
  • 2 kudos

Can not see my balance on my Pay As You Go account

I have had a terrible time trying to get this resolved does anyone out there have a solution .. I ported in from Virgin mobile earlier ths year and despite following all the supplied instructions, my device and account have never shown up on "MY O2" ...

Pedro54 by Level 1: Joiner
  • 962 Views
  • 4 replies
  • 0 kudos

Changes from 23rd August

Hi, I got a text saying they`ll be changes to the Classic PAYG tafiff from 23/8/18.I`ve searched online but can`t find any info.Can someone help please.

alared by Level 1: Joiner
  • 5941 Views
  • 54 replies
  • 0 kudos

Resolved! New phone

How do I swap my old traffif onto my new phone instead of having 2phones

Resolved! Porting

Action: Porting the number from my old EE PAYG dumb phone to my new O2 PAYG dumb phone. Query: Will my account balance also get transferred? Thank you for your interest.

Andy_Kay by Level 1: Joiner
  • 1059 Views
  • 3 replies
  • 0 kudos

Ordering PAYG SIM online

Hi, I'm trying to order a PAYG SIM for my partner. I've tried numerous times, using Chrome, Firefox, Safari and the default Android browser on my tablet. Every time I get a message saying "Something went wrong. Looks like you're lost" etc. I phoned O...

MMCN72 by Level 1: Joiner
  • 1806 Views
  • 8 replies
  • 0 kudos

Resolved! Alcatel o2 sim not working

HiI have just switched on my sons phone for the first time in the last year.. there’s now no signal.Would the sim have been cancelled due to it being unused for the past year or so?

Resolved! Phone number formatted incorrectly

I have recently changed my phone to a Motorolo G6 and changed my sim to a nanao to fit the phone. Now I cant send texts using my O2 sim I keep receiving a message "message not sent. Phone neumber formatted incorrectly" How do I solve this. My old sim...

JAS by Level 1: Joiner
  • 11030 Views
  • 6 replies
  • 0 kudos

Resolved! Re: unlocking iphone 5c, case reference #22148155

HELP!!! I've been waiting 6 days to get an old iphone unlocked. I'm unsuccessful getting through on chat. I want to give my son my old 5c as his phone is broken. I'm not impressed at all - his is out of contact with mates. Three day ago I was told I'...

Kadekate by Level 2: Apprentice
  • 1076 Views
  • 5 replies
  • 0 kudos

Resolved! can I use uk payg sim abroad?

I travel abroad a lot and just want reassurance I can use my phone abroad if need be without having to take any action (eg notify o2) in uk beforehand. Remember years ago I was abroad and assumed I could just use my phone as normal (besides charges o...

kuepper by Level 1: Joiner
  • 928 Views
  • 3 replies
  • 0 kudos