Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52711 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26621 Views
  • 19 replies
  • 2 kudos

Resolved! Spend from balance

Hi I was wondering how I can pay for a new charger on the O2 shop using my available balance that’s on my O2 account

Britney by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

Resolved! Top up problem

I just got a o2 sim and activated it and changed the tariff so I dont receive any mins texts etc, I just wanted £20 on the account as I needed to buy something using credit, once I change the tariff I then topped up and it still took 15 pounds, I don...

Resolved! Switch didn't work

I wanted to keep my EE number when I joined o2 but they've switched my o2 sim off instead

Resolved! Bolt on

Hi I topped up my phone thinking I was going to get a £10 bolt on but nothing came on my phone when I did it, I would be most grateful if you could please help me resolve this

Lexie_123 by Level 1: Joiner
  • 866 Views
  • 2 replies
  • 0 kudos

Resolved! Money lost

As I was sharing a contact telephone number with WhatsApp I lost all my balance approx £9. I tried to share it again and it will not allow me to share the contact unless I top up my acc. After topping my acc. I tried to share my acc only to lose furt...

rjp by Level 1: Joiner
  • 565 Views
  • 3 replies
  • 0 kudos

Resolved! Top up

I would like to top up my balance from 4.81 to 10 pounds, could you please assist with thanks. If not, is there possible to make the refund at 4.81 pounds to me? Thanks again

Resolved! 15GB for £15 Unlimited minutes and text, is now limited

Hello, I started using a '15GB for £15 Unlimited minutes and text' sim card, which was provided by my organization, and which was bought in Japan at a vendor. Since I arrived in Austria from Japan, I made just a single phone call, and since then, it ...

Ryochi by Level 1: Joiner
  • 791 Views
  • 3 replies
  • 0 kudos

Not letting me top up

Hi I've gone and brought a evoucher to top up but haven't been able to top up for the half hour. This is really frustrating.

Resolved! How long top up off for

Hi Guys I have been trying to top up my mobile. I am supposed to pay so much a month for a rolling contract to end when I want. I am left with 15p. Went to top up what I may owe 02, plus extra, and will not accept my card. The card has been accepted ...

Sam64 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! This needs fixing asap O2!

Hi I have gone to top up over 2 hours ago , as I work from home and buy data to use for work. And due to there being a error or technical issue I can't top up anyway! I'm 2 hours late for work and I'm having to stand down the road to use wi-fi from a...