Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Ported to O2, can not receive calls

I moved across to O2 from Three and it has all worked apparently but I am unable to receive calls. Customer Service have been no help and every time I call tell me to wait 24 hours. Has anybody else had this problem? I am on a bundle as opposed to to...

Resolved! Sim

I purchased a sim today people can call me but I can’t call them I topped up in the shop and have the reciept

Resolved! how to get o2 to reconnect my phone

My phone says for emergencies only and has £11+ on it. Hoe do I get it reconnected by o2?

Resolved! Change payment date

How do you change payment date on pay as you go?

Resolved! Free £10 offer not working

Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks

Resolved! new pay as you go

How do I register a card in order to pay ?

Resolved! Cannot call from abroad

Hello everyone! I am currently in France, can get online, but cannot make/ receive calls..I was sure that I didn't have to activate roaming before departure, as I am in Europe Zone. I am sure I am missing something.

Resolved! Verification

Hi there, recently dropped my old phone down the toilet and ruined it. Bought a new phone and ordered a SIM card with a my old number but I can’t get into my iCloud as it’s trying to send a verification code to my old phone. I set up a new iCloud in ...

Resolved! Two Sim only contracts.

As per title I am running two sims on two phones. My question is, how easy would it be to ask O2 to switch the numbers around ?I need the better options and data on the second phone not the first....or is it a case of going through the PAC routines t...

Resolved! Charge with no SIM

Hi - I live in Malta and have a Maltese SIM card - which is selected - and an O2 SIM (my original UK number) which I keep in the phone for when I visit the UK. Every time I send an SMS I get charged £0.02 by O2 - even though it is not using the O2 SI...

O2

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