Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! WiFi on PAYG

Can a PAYG mobile connect to home WiFi ? Not for WiFi calling! Just for internet browsing.

Resolved! Just top phone up 35 pound cause my bolt on run out and took balance

Just topped up 35 pounds to renew bolt on took money twice and no bolt on so can't text or call

New pay as you go plan

I just paid for a new plan and it said it'll be set up in 30mins buy hasn't come through

Resolved! Sim Card with no monthly top-up charge

HelloI'm not very good with technology. Have just purchased an unlocked phone, but want to get an 02 Sim Card Pay as you go, without a monthly top-up charge. Is there one please?Elkra

Resolved! Loss of balance

I have lost my PAYG balance. Is there any reason for this?

O2 IP blacklisted / cannot connect to corporate Email

O2's IP assigned to me is blacklisted on Spamhaus ZEN https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a82.132.212.115&run=toolpage resulting in my Company's SMTP server rejecting me sending email because it uses that blocklist. Can an O2 netwo...

Resolved! Can’t log into O2 app

I am a pay as you go customer but can’t log into my O2 app/web. I am getting this message “Something went wrong.Oops. My O2 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer th...

Resolved! Please refund!!!!!

Hello! OfficerI am not enjoying any service from O2, the signal of O2 in my place is very bad, I can't continue to use it, please refund me, thanks. I have topped up 20 pounds please refund me, thanks!

Resolved! Bolt ons and leaving the country

I'm going to be leaving the country for a couple years for work. Should I cancel my bolt on or can I use it overseas? Any recommendations?

Resolved! £10 Rolling Plan 10GB - 25GB promotion?

I bought the £10 rolling plan and have only received the 10GB data allowance and not the 25GB advertised. I phoned customer services and was put through to another department. When I raised the problem they said my line was bad and cut me off. Has an...

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