Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

keeping number from other network problems

hi there,I have made a request multiple times using the online form to keep my number from another network however after more than 24 hours I still have a temporary pay as you go number. I care about this because I have a bank account linked to the o...

Resolved! Top up

Can I top up less then £10

Resolved! Wheres my credit going??

I have a new sim in my new phone and you have given me 2 gb to help me set my apps etc up. I put £10 on my balance to pay for my big bundle and now there is only £6.50 left Why??

Resolved! £15 big bundle with 100gb data?

Hi I received a text message today about renewing my £15 bundle and said I would receive a text message confirming the 100gb of extra data being added once I've topped up as normal. I haven't received that text yet so I'm a little worried to use my d...

Unable to pay using my Starling bank account

Why can’t O2 accept payment from my Starling bank?

Resolved! Can’t get roaming to work in USA

Hello, on Tuesday I called o2 (found a number on Google since none of their own websites have any useful info) and asked the best way to use my data in the USA. They gave me a bolt on for £2. That I’ll need to cancel once back home as I only need it ...

Resolved! Tried to top up my monthly big bundle ,however...

I was alerted on friday 31st that i needed tp top up £20 by the 4th of april so i didnt lose my roll over minuites data etc .So i topped up ,bowever instead o2 deducted £10 as a bolt on and is now using the remainding £10 for data etc as the bolt on ...

Resolved! International

I’m in Canada I bought the ultimate one bolt on and it doesn’t work. Data roaming is on and instead it used my pay as you go money rather than the bolt on

Resolved! My o2 reward not received

Hi I been checking last whole week to save my rewards balance had no option now I have nothing

Resolved! 10% reward every 4 months

I had collected , approximately £26 that I always use as extra credit. This I have done for years! I go to collect my 10% today, and my balance has gone to £0. No warning, no nothing. Had I known I would loose all this money. I wouldn’t have bothered...

O2

Forum Posts