Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Leaving 02

Hello I finished my contract and I want to cancel my contract but I can’t. Can anyone help me. I have an iPad and I can’t ring 202.

Customer Services are literally USELESS

SICK TO DEATH of calling 4445 to complain that nothing has been done about the complaint I have already asked to be resolved four or five or six times, (taking several hours of my time). No one EVER knows how to resolve the problem. All they can EVER...

Resolved! Spend cap

Hello, I would like to remove spend cap on my account please how can i do that?

Resolved! Joint account which we need to seperate

My husband and I share aO2 account with 2 different numbers but we need to split and have separate accounts and invoices? How do we do this?

acceptable card

I am trying to top up my mobile phone via your website. You say my visa debit card is unacceptable. It is current and backed by a healthy bank balance. How should I proceed?

Resolved! Charges abroad

Hi, I was abroad last month and paid the daily charge for internet however one of the days I have been charged an extra £43 on top of that. Why is this?

Resolved! Data allowance

I topped up my pay as you go sim last night with £10 and my 4g data only worked for 1 hour today and then stopped working. I have a message to say my balance is only 8 pound now and I have unlimited calls and unlimited texts. This isn’t how my sim us...

Resolved! Data rollover

I spend £30 a month an I haven't got my data rollover I topped up on time like I should have another 50gb ontop of what I have I keep check on this like this is unbelievable..

Resolved! When does the o2 rewards balance update to reflect the reality of most recent top ups?

A couple of questions regarding pay as you go 10% cashback on top ups every three months: First, when does the o2 rewards balance update to reflect the reality of most recent top ups?I'm presuming it is not the same day as the latest top up? Second o...

Resolved! o2 Rewards Missing

Hi I opted into o2 rewards yesterday morning, and then purchased a Rolling Pack. However as of today my o2 rewards balance is still showing as £0 - how long does this normally take to appear? Thanks!

custom-community-header-logo.text

Forum Posts