Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Problem with my account

How do I get to speak to someone?

Resolved! Text charges

HiAnyone know why have I been charged for recent texts when I still have free texts left within this months tariff? thank you

Resolved! How to use my data in Dubai

Hi there, my O2 deal is pay as you go , I top up monthly, very happy with my deal I get .I travel to Dubai in June, don't want to be there without internet connection for my Google map , is there anything I could do to be able to use my data there pl...

Resolved! Replacement sim card

I have had a new device and need a nano sim as my SIM card is to big to fit it

Resolved! pay as you go support contact mail

hello, i have no way to reach pay as you go phone support as i am currently abroad. please send me an email support address that i can contact. my phone number has expired and i would like to reactivate it urgently. thank you

Re emergency alert

How come I didn’t receive the emergency alert test today

Resolved! Which countries can I call on 02 Pay n Go £15 tariff?

Which countries can I call on 02 Pay n Go £15 tariff?

Resolved! Having to phone a UK number which is starting 0330 premium rates

Hello, My name is Gary and I am currently in Brazil.I need to make a phone call to my credit card company, they are on a 0330 number at premium rate.Can you please advise on the most cost effective way to make contact. Thanking you in advance.

Resolved! Extra 10gb data not added onto rolling contract

I am a new o2 user and i got the 10gb rolling contract which offers an extra 10gb of data a month for the next 3 month. I have just set up sim and contract and the extra 10gb of data isn’t showing as being added onto my tariff. Can anyone help?

Resolved! How to get refund after leaving PAYG

I won't be leaving just yet, but I am a study abroad student leaving next month to go home. After I pay my tariff one last time next month I won't be using O2 anymore. The website states I can get a refund on my balance if I leave. Should I be doing ...

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