Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lost phone / Waiting times

So I lost my phone earlier and been trying to ring the 0344 809 0222 number.I tried for 1 hourThen tried for 1 hour 30minsJust tried again for another 1 hour 30 mins.Are these wait times normal? or are they closed?

Resolved! Stealing from customers by O2

Hi , I'm buying a 1gb data pack for £1 this morning (at 9:46am). After I used the first 40MB, I received information that I had to pay an additional £2 for using mobile ladies, which you then took from my account. What the ****** is going on here??? ...

Resolved! Can’t top up payg

Hi, I’ve just got 2 new payg sims for 2 of my children, (moving from sky mobile) I’d like to keep their numbers, I’ve registered one of the sims, & tried to top up, but it won’t let me, ( need to top up to send the message with pac code) I’ve tried v...

Resolved! Number not recognised

I haven't used my UK number; [Removed] for several months, and when trying to check balance / top-up I find that the number does not appear to be enabled. I have had this Pay-as-you-go number for almost 20 years now and would dearly like to preserve ...

Couldn’t save my rewards trying and trying last few days

Been trying to save rewards last few days no option now o balance what poor service

Failed number porting

Hi all. I have a question regarding porting my O2 pay monthly number over to a PAYG O2 SIM On Wednesday I contacted customer services to request porting my O2 pay monthly number over to a new O2 PAYG, I provided all the details, and was told that the...

Resolved! New Pay as you Go Tariff/Phone

I am already an O2 customer and do not wish to make any changes to my own account, however I would like to purchase a phone and a pay as you go sim for my daughter. It will be her first phone. I am unsure how to go about making this purchase without ...

Resolved! 4g sim

I have just received a new sim from O2. The number on the sim doesn't mention 4g, and my Samsung phone doesn't show 4g anywhere on the status bar. How can I tell if the sim (and my Pay as You G tariff) are 4G?Jass.

Resolved! Top up error

I topped up twice in the same day, but the balance wasn't correct!

Resolved! roaming

Can I roam on [personal details removed]

O2

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