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brito
Level 1: Joiner
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why when I send the text msage balance go down more than one pound?

it is hppen in UK numbers 

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O2Karl
O2 Support
O2 Support
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Hi @brito 

 

We can't look into individual accounts online within the community, it would be best to speak to someone on 4445 they are able to tell you why your allowance has gone down more than £1.


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Cleoriff
Level 94: Supreme
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If you can't get through on 4445 @brito then try any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

0800 597 4005 is usually the best to call

Veritas Numquam Perit

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LukasB
  • 1791 Posts
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Hey @brito did you manage to get this sorted or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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