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balance question

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LukeR
Level 3: Thinker
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on ‎03-04-2019 23:29

on ‎03-04-2019 23:29

i have 2 phones on pay as you go and i have noticed that the balance sometimes goes down by a pound and the pound comes back the next day. this is not a problem but i would like to know what causes this to happen.
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MI5
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on ‎03-04-2019 23:35

on ‎03-04-2019 23:35

@LukeR on the classic tariff, £1 is reserved for data use. If it isn't used, it will be fully or partially refunded at the end of each day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎03-04-2019 23:35

on ‎03-04-2019 23:35

@LukeR on the classic tariff, £1 is reserved for data use. If it isn't used, it will be fully or partially refunded at the end of each day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukeR
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on ‎03-04-2019 23:48

on ‎03-04-2019 23:48

i am not on classic pay as you go and my data is turned off so there wont be and data usage
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MI5
Level 94: Supreme
In response to LukeR
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on ‎04-04-2019 06:21

on ‎04-04-2019 06:21

It applies to any tariff without data included in a bundle.
It also makes no difference if you have data on or off on phone as far as the system is concerned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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