Solved: balance question

LukeR · ‎03-04-2019

i have 2 phones on pay as you go and i have noticed that the balance sometimes goes down by a pound and the pound comes back the next day. this is not a problem but i would like to know what causes this to happen.

MI5 · ‎03-04-2019

@LukeR on the classic tariff, £1 is reserved for data use. If it isn't used, it will be fully or partially refunded at the end of each day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-04-2019

@LukeR on the classic tariff, £1 is reserved for data use. If it isn't used, it will be fully or partially refunded at the end of each day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukeR · ‎03-04-2019

i am not on classic pay as you go and my data is turned off so there wont be and data usage

MI5 · ‎04-04-2019

It applies to any tariff without data included in a bundle.
It also makes no difference if you have data on or off on phone as far as the system is concerned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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