Solved: balance amount

roy5051 · ‎27-06-2021

My balance amount on my Bundle has suddenly reduced by £2.50 for no apparent reason.

Any ideas, please?

roy5051 · ‎27-06-2021

I have dialled 4445 and received the answer. I topped up £10, used £5 in May and £5 in June, then O2 credited my account with £2.50 bonus for some reason.

Strange, they couldn't tell me what the £2.50 credit was for, maybe some promotion that was current at the time.

Case closed. Thank you.

View solution in original post

madasaf1sh · ‎27-06-2021

@roy5051

Im afraid you will need to contact customer services on 4445 and the friendly guys and gals will be able to tell you.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

roy5051 · ‎27-06-2021

I have dialled 4445 and received the answer. I topped up £10, used £5 in May and £5 in June, then O2 credited my account with £2.50 bonus for some reason.

Strange, they couldn't tell me what the £2.50 credit was for, maybe some promotion that was current at the time.

Case closed. Thank you.

madasaf1sh · ‎27-06-2021

Glad it is all sorted

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎27-06-2021

Maybe a community reward @roy5051 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-06-2021

Definitely a community reward @roy5051 , your name is on the list for the previous month

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-06-2021

Yeah, I checked it too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

roy5051 · ‎27-06-2021

Where do i check it, please?

Aaron_ · ‎27-06-2021

You could go into your notifications where you would be tagged into a page by an o2 staff member.

MI5 · ‎27-06-2021

You would have received a reward for forum activity for this thread https://community.o2.co.uk/t5/Pay-As-You-Go/2-Phones/m-p/1297242#M14488

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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