auto topup

[Claire4]

 How can I stop the auto top up? there are not options to do so on the my o2. Can I have a step by step guide please?

[Cleoriff]

Hi @Claire4 

Info on auto top up here https://www.o2.co.uk/topup 

Auto top-up makes sure you never run out of credit by automatically topping up with money from your credit or debit card.

Step 1: Sign in to My O2 to set up your auto top-up.

Step 2: Choose the amount and if you want to get topped up on a certain day/date or when your balance gets low.

Step 3: We'll then top you up automatically. You can change or cancel whenever you like.

If you cant do it via My O2, then contact customer services Guide: How to find help & contact O2

Hope that helps and welcome to the forum 

[MI5]

@Claire4 

Help and FAQ's here https://autotopup.o2.co.uk/o2uk/FAQ.aspx

If you get stuck, call customer service on 4445 Guide: How to find help & contact O2 

[Claire4]

Thank you, but no there is no option to cancel it when I want! otherwise I would have done it. Where on the my o2 can I click cancel the auto topup?

[Cleoriff]

@Claire4 

If you can't find the option to cancel then call customer services as I said above.

[Claire4]

Thank you! 

I cannot call. How do I do this without having to speak on the phone?

[Cleoriff]

@Claire4 

Use live chat then. They will be able to help.

[Claire4]

I also tried that before checking with the community forum. They are unreachable and I tried many times many days! usually it is the best option to resolve issues... not this time.

I will keep looking! I wanted to avoid having to block the debit via my bank but I might just do that. 

Thanks for the quick help!

[MI5]

@Martin-O2 @Marjo 

Any chance you could help here ?

[Cleoriff]

Not sure why you can't get through to live chat @Claire4 ?

I have been browsing the O2 shop and live chat pop up appeared twice asking if they could help.

It's worth another try.