cancel
Showing results for 
Search instead for 
Did you mean: 

auto top-up tool not available

martinjreed
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I set up auto top-up a while ago, which I found very useful. However, now I note that there is no place in "my02" to access the tool to change it (my card has changed so I now just get a SMS message to say the auto top-up fails, but I cannot find anywhere to change the auto top-up details on the web site!). If you look at  https://autotopup.o2.co.uk/o2uk/FAQ.aspx

it just says to go to www.o2.co.uk/myo2. I must say that over many years I have found the 02 web site one of the worst I have ever used (e.g. in the past it did not work well on mobile devices, now we see that the auto top-up feature is missing from "my02" etc).

 

Has anyone found where they have hidden the auto top-up settings?

Message 1 of 10
1,886 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@martinjreed 

The layout of MyO2 changed last week.

Maybe @Marjo can ask the team and let us know where now to find auto top up details?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
1,884 Views

martinjreed
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

OK, I asked the chat and they found me the link, you need to go to:

 

https://autotopup.o2.co.uk/

 

this has the auto top-up settings (but first you will have had to log in on a different tab to my02). 

However, the FAQ on that site just points you to my02 which does not allow you to change the settings.

 

e.g. if you happened to use google to find the auto top up it would take you to https://autotopup.o2.co.uk/o2uk/FAQ.aspx from there there is no way to get the auto top-up control panel.

 

Message 3 of 10
1,879 Views

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

It's still showing this on the O2 website.

3. Auto Top-Up

To get started, sign in to your My O2 account and activate auto top-up.

You can then set a regular day or date to top up your mobile, with a specific amount of money. You can even set top-ups to activate when you're low on credit. We'll take care of the rest and you can cancel at any time.

https://www.o2.co.uk/help/pay-as-you-go/help-support 

 

However, if you change cards you have to let O2 know. I presume this would have to be done by calling 4445.

 

I had no idea the layout of My O2 had changed?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 10
1,871 Views

Spacifico
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

And still the case 4 years later. 02 trying to ditch their airtime customers and get everyone paying out and wasting money on bundles. Good old-fashioned cut-throat capitalism during a cost-of-living crisis.

Message 5 of 10
703 Views

pgn
Level 74: Whizz kid
  • 35207 Posts
  • 223 Topics
  • 1558 Solutions
Registered:

@Spacifico wrote:

And still the case 4 years later. 02 trying to ditch their airtime customers and get everyone paying out and wasting money on bundles. Good old-fashioned cut-throat capitalism during a cost-of-living crisis.


Or the third-party developers just have not got it fixed yet - there are many other ways to top up, @Spacifico - Guide How to Top Up (PAYG) 

And O2 have a hybrid PAYG/PAYM offering now also:

https://www.o2.co.uk/rolling-plan

Message 6 of 10
677 Views

Spacifico
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Oh an 02 bot blaming third party developers for four-year-old issues with 02's own site. Makes you cry 😂

Message 7 of 10
641 Views

Enlli
Level 65: Ultra-cool
  • 6255 Posts
  • 47 Topics
  • 1433 Solutions
Registered:

@pgn  to @Spacifico it appears you are a bot.

Are you a creation of Doctor Noonian Soong? 🤣

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 10
637 Views

pgn
Level 74: Whizz kid
  • 35207 Posts
  • 223 Topics
  • 1558 Solutions
Registered:

@Enlli buried in the Lore of O2, I feel that way at times 😂

Message 9 of 10
626 Views

Spacifico
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

That's correct and I've been programmed to advise you to stick it up your noonian.

Message 10 of 10
617 Views