accidental payment

[Kay14]

I made payment by accident I bought £10 data I do not need can I get full refund please ?

[Cleoriff]

@Kay14 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[pgn]

If the over-payment was to a PAYG number, @Kay14, the amount you added will remain on the number until your next date for renewal, at which point it will be consumed to give you another month of service - assuming you have bat drawn on the £10 by making chargeable calls or sending MMS messages in error (explained here: Guide: Accidental MMS Sending and How to Avoid it ).

If the extra payment will cause you financial hardship, then reach out to the payment management team on the numbers given by @Cleoriff above, or use the free-call Payment management number - 0800 902 0217 ). Good luck!

[MI5]

@Kay14 

There are no refunds on PAYG.

Not just with O2 either, it's the same for all networks.