abroad top-up problem

ismailkoc34 · ‎16-12-2023

I'm abroad right now. I have a voucher code and got it for £10. I want to top up my line. When I call 4444 it rings busy and when I dial *111*# it gives an error like UNKNOWN TRANSACTION. How can I solve the problem?

MI5 · ‎16-12-2023

@ismailkoc34

Call +44 7860 980 202 free from your O2 phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎16-12-2023

You may also be able to Top up using My O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Cleoriff · ‎16-12-2023

@ismailkoc34

If you read this guide you will find a 3rd part company called Mobile TopUp UK.

You pay them using a debit/credit card or Paypal and it issues a new top up voucher

Guide How to Top Up (PAYG)

Veritas Numquam Perit

ismailkoc34 · ‎16-12-2023

I try to call the phone you specified, but it rings busy.

MI5 · ‎16-12-2023

@ismailkoc34

I can only suggest you keep trying.

Calling at 8.00am UK time will give you the best chance or try messaging on social media.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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