about top up my account

[canereser]

Hi,

I made a £10 top-up on 28.10.2024. But I cannot use my line because my credit was reset before a month was up. I would like you to make an explanation about this and restore my deleted credit.

Thanks

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

Guide: How to find help & contact O2