Your Surfer Plan has been topped back up????

[China22]

Hi,

I get the follwing email every now & then and am unsure as to what its for or where the payment is taken from. 

'Your Surfer Plan has been topped back up'

Data plan number xxxxx xxxxxx
Order Ref. 6-5-15544376

Can you please advise?

Regards

xxxxxx xxxxx

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Cleoriff]

@China22 

Surfer Plans are related to Mobile Broadband so you would pay when you top up

https://www.o2.co.uk/termsandconditions/mobile/o2-mobile-broadband-pay-and-go-consumer-tariff-terms

Scroll down past section 19 in the link above

O2 Surfer Plans (Light and Ultimate)

• Pay As You Go Mobile Broadband one-off packages have expiry periods which range from 1 day to 1 year. ...
• Your O2 Mobile Broadband access will expire: after your data allowance is used up within your expiration date, or on your expiration date, whichever is sooner.

Hope that  helps and welcome to the forum

Edited to ask you to remove your phone number as this is an open forum...

[China22]

Hi,

Thankl you for th repsone but i dont know what it is related too and would like to cancel the top up etc as its not being used?

[Cleoriff]

Have you got a tablet where you would be using mobile broadband?

Either way, ring customer services and ask for it to be cancelled. It's obviously on auto top up

Guide: How to find help & contact O2 

[jonsie]

Do you have auto top up enabled? If so you can cancel in My O2 and if you have any problem then give them a call. 

Contact as per the link by @Cleoriff

BTW, I'm A Silver Sufer apparently....