Re: Wrong info in O2 app

Ali8 · ‎21-06-2021

I’m on Pay-as-you-go Simplicity (no allowances) and wanted to check mobile data charges. I don’t normally use but may occasionally need to.
O2 app says “£3/MB up to max £2/day” (yes, £3/MB! Not 3p/MB, not £0.03/MB)
O2.co.uk says “100MB of data costs £2 a day”
Can anybody at O2 correct this confusing error/inconsistency in the app?

MI5 · ‎21-06-2021

@Ali8

I've never understood “£3/MB up to max £2/day” anyway....

I'll tag @LukasB @Martin-O2 or @TheresaV to feedback to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎22-06-2021

Hi @Ali8

Many thanks for making us aware! We have passed this on internally to the right team to deal with this.

Thanks for the tag @MI5

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