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Wrong Big Bundle Tariff applied

Ram_678596
Level 1: Joiner
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Recently topped up to avail of the £15 Big Bundle, but my £5 Big Bundle was still active and O2 immediately deducted £5 from my balance. 

 

Problem is, they will not allow me to shift to £15 Big Bundle until next month. 

 

This is ridiculous as I need the 15 GB data for this month and O2 won't allow me to change over to the tariff.

 

Can anyone please suggest a solution for this? Would be most obliged if I can get the sufficient data for this month and not the next.

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MI5
Level 94: Supreme
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@Ram_678596 

You need to call 4445 and ask customer service to switch you over. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:

@Ram_678596 

You need to call 4445 and ask customer service to switch you over. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Ram_678596
Level 1: Joiner
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Many thanks. Will I be able to speak to an operator? I tried it and it only allows me to select pre-set options.

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MI5
Level 94: Supreme
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Registered:

Yes @Ram_678596 

Just choose any option to get through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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