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Wifi calling on PAYG

Pippin
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on ‎08-05-2020 15:45

on ‎08-05-2020 15:45

Hi, I have an O2 PAYG sim with no monthly top up requirement. I wish to add wifi calling as we have only a minimal on/off signal at home. The web site says this can be done with compatible phones. I just bought an iphone SE which is said to be compatible. I have followed the written and video instructions but wifi calling does not appear as an option. I rang customer services who said ring Apple!

Can anyone help please? Thanks in advance.

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MI5
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‎08-05-2020 15:56 - edited ‎08-05-2020 15:57

‎08-05-2020 15:56 - edited ‎08-05-2020 15:57

@Pippin 

It's not available on payg, sorry. 
You'll need to upgrade to a monthly sim only. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Pippin
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on ‎08-05-2020 16:02

on ‎08-05-2020 16:02

Thanks for the quick reply. The web site needs updating in that case.

Looks like Three offer the facility so sadly a move is needed.

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MI5
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on ‎08-05-2020 16:56

on ‎08-05-2020 16:56

It's stated here @Pippin 

 

Can I use Wifi and 4G Calling on Pay As You Go?

Wifi and 4G Calling isn’t available on Pay As You Go at the moment. It’s available to Pay Monthly Consumer and Business customers with compatible devices and services.

 

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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