Solved: WiFi and 4G calling option not showing in settings

harrismix · ‎13-07-2018

Hi, I have an o2 PAYG and iPhone 7, I am not seeing any option to switch on WiFi and 4G calling - can you please explain how I can enable it? Thanks

MI5 · ‎13-07-2018

Not available on PAYG, sorry
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-07-2018

Not available on PAYG, sorry
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

harrismix · ‎13-07-2018

Thanks - Wow just amazing their chat agents don't know what hey're talking about, I went through a long chat with them yesterday to ask about visual voicemail and wifi calling and he told me both are also on PAYG, just wasted a tenner on top up as well because I am not going to be able to use it without those two features.

MI5 · ‎13-07-2018

As I said on your other thread......
I wouldn't trust them to know what day it is!!
I'd make a complaint and ask for your money back https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-07-2018

They’ll say anything to make a sale

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