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Why has my Classic PAYG balance increased?

JohnJohn
Level 1: Joiner
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I checked my balance on 18 september and it was £8.52. 

I did not use the phone until I check the balance again on 29th october and it was £9.29.

Why has the balance increased?

 

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MI5
Level 94: Supreme
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@JohnJohn 

If you use any amount of data, O2 take £2 from your balance.

At the end of that day, they refund the difference between the £2 and the actual amount of data used.

This explains why your balance can decrease and increase over a 24 hour period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 45: Knowing
  • 8632 Posts
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Hi there @JohnJohn 

Welcome to the o2 Community Forum

We are a customer community and have no access to customer accounts, but can advise;

Seems that you would need to ask o2 customer services if they can tell you they have a Social Media Team here:If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG

 

FACEBOOK  TWITTER AND INSTAGRAM

 

 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@JohnJohn 

If you use any amount of data, O2 take £2 from your balance.

At the end of that day, they refund the difference between the £2 and the actual amount of data used.

This explains why your balance can decrease and increase over a 24 hour period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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