Solved: Why can’t pay as you go customers get help from a ...

fbMi · ‎30-03-2022

Why can’t pay as you go customers get help from a chat advisor on 02’s website?

I spend more in a month than the value of most 02 contracts.

The only options available are:

pay monthly

business account

devices

Is 02 phasing out pay as you go sims?

MI5 · ‎30-03-2022

@fbMi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-03-2022

@fbMi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

fbMi · ‎30-03-2022

Thanks for the reply Mi5!

O2

Why can’t pay as you go customers get help from a chat advisor on 02’s website?

Restart after using my allowance

Close account

Inheriting account/phonenumber from parent

Money taken yet phone not topped up!

wifi calling