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Why can I not top up my new free sim card

mags68
Level 1: Joiner
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I have been trying to top up my new free sim card today. I have tried two different cards and it is still not accepting any of them.

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MI5
Level 94: Supreme
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@mags68 

You may need a voucher for the first top up.

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 152120 Posts
  • 651 Topics
  • 28963 Solutions
Registered:

@mags68 

You may need a voucher for the first top up.

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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mags68
Level 1: Joiner
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  • 0 Solutions
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Ha, just found out I was going the wrong way about it. Sorted now, thank you.

Message 3 of 3
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