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Level 1: Joiner
Posts: 4
Registered: ‎08-09-2020
Accepted Solution

Why am I being charged for a software download

I have a Samsung Galaxy M10 on O2 PAYG. I am being charged for a software download despite having Wi-Fi setting "on". If I switch off  "Access the internet through your mobile network"  the download stops, it does not transfer to Wi-Fi. Can I get the download via Wi-Fi and if so how. As things stand I have paused the download part way through ( and have been charge for that portion).  BTW I am a 74 year old techno-twit so please keep any replies as straight forward as possible.

Regards Ken   

Posts: 114,179
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Registered: ‎04-04-2012

Re: Why am I being charged for a software download

@Trueblue 

Go to Settings >System Updates (or may say firmware updates) then tap the 3 dots in the top corner to open settings.

Enable the auto download on wifi option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 69: Guiding Light
Posts: 16,535
Registered: ‎31-03-2010

Re: Why am I being charged for a software download

@Trueblue See this for visual help: https://techlogon.com/how-to-make-android-apps-update-via-wi-fi-only/

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎08-09-2020

Re: Why am I being charged for a software download

Hi MI5

Thanks for your reply, however the "Enable auto download over Wi-Fi "option was already "ON" 

 

Level 1: Joiner
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Registered: ‎08-09-2020

Re: Why am I being charged for a software download

Thanks Bambino I'll check it out.

Posts: 114,179
Topics: 569
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Registered: ‎04-04-2012

Re: Why am I being charged for a software download


@Trueblue wrote:

Hi MI5

Thanks for your reply, however the "Enable auto download over Wi-Fi "option was already "ON" 

 


That would make me wonder if you were connected to wifi or if it was actally working?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎08-09-2020

Re: Why am I being charged for a software download

Thanks for that, I think I need to check with my local O2 shop to see if there are any issues with the local Wi-Fi signal (I should have been connected as far as I know). I'll leave it there but thanks for your help.