on 04-04-2023 10:18
I have a new sim in my new phone and you have given me 2 gb to help me set my apps etc up. I put £10 on my balance to pay for my big bundle and now there is only £6.50 left Why??
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on 04-04-2023 10:29
We wouldn't know @MyaandDebbie
You can try contacting customer services to see if they can tell you - either call 4445 or message on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 04-04-2023 11:18
I have sent a message via facebook, but from recent experience know it will be 2 or 3 days before they reply!
on 04-04-2023 12:06
@MyaandDebbie wrote:I have sent a message via facebook, but from recent experience know it will be 2 or 3 days before they reply!
Unfortunately, we are a Community Forum made up of customers like yourself so we have no other access other than those mentioned
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