What is o2 going to do to there pay and go customers for the network issue they had to say sorry?

[Luke30]

Hi douse anyone know what is o2 going to do to say sorry about threre network issue they had on Thursday last week?

[Bambino · Accepted solution]

@Luke30
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available

[DanielPA]

Thanks for your comments. We have an official topic about last week’s network issues so we're locking this thread to keep the conversation in one place. Please use this thread to find our latest updates and share your feedback.

Thanks,

The community team.