Solved: Re: What is Global Networks

Tafia · ‎25-09-2018

Further to my recent post on loss of data roaming when in Norway; when my wife's Moto G was switched on in Norway we had the message: " Welcome to Global Networks. Calls on Pay and Go to UK costs £2 per minute. Receiving a call costs £2 per minute. Data costs £7.20 per MB. Enjoy your trip"

How did that happen? O2 said we can use our phones in Europe just as we do in UK.

T

MI5 · ‎28-09-2018

Your phone will latch onto the strongest signal it sees so if it was stronger than a regular mobile signal it would connect to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-09-2018

Sounds like a ships network rather than a normal roaming network.
Calls on these satellite systems are horrendously expensive.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎27-09-2018

Hi @Tafia, let us know if that would explain it or if you have any further questions?

We also have a quick guide topic made by our member @darrengf that gives a bit more info on the cruise liners / aircraft charges.

Tafia · ‎28-09-2018

Did my phone connect to that network because of the issue I had with losing connection to data roaming a s mentioned in my other query?

MI5 · ‎28-09-2018

Your phone will latch onto the strongest signal it sees so if it was stronger than a regular mobile signal it would connect to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tafia · ‎03-10-2018

Many thanks

MI5 · ‎03-10-2018

You're welcome.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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