Web Top-up error

[sam001]

Hello,

Has anyone else been having problems doing a web top-up with a Visa card? I get an error message "The card number is not an accepted card type". I called customer service but due to a bad connection / some distortion I couldn't hear to get any help or information.

Thank you.

[liggerz87]

If your abroad it won't work need to be a UK bank account for it to work

[Bambino]

@sam001 If you're having trouble hearing customer service when you call, you can try Live Chat. I didn't see any mention in your post that you were abroad, or that your card wasn't UK based, so you'll have to try customer service again. https://www.o2.co.uk/contactus

[MI5]

We often see issues with the website accepting card payments..
Alternative ways to top up can be found here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[sam001]

@liggerz87,@Bambino, @MI5 - I never thought to mention but I'm in the UK and the card is for a UK account. I'll try customer service again and an alternative way to top-up for now. Thank you all for your help.

[Cleoriff · Accepted solution]

@sam001

Until you get your account sorted, topping up via a voucher is a pretty safe bet.

All the best

[jonsie]

You can normally top up with most Banking apps. 

[sam001]

@Cleoriff Thanks, I was able to top-up with a voucher today. Hopefully next month it'll be sorted

@jonsie Thanks, I did have that option in my banking app at some point but it seems to have been removed. I managed to top-up with a voucher for now

[MI5]

Good job, glad you found the link useful

[Cleoriff]

---

@sam001 wrote:

@Cleoriff Thanks, I was able to top-up with a voucher today. Hopefully next month it'll be sorted

@jonsie Thanks, I did have that option in my banking app at some point but it seems to have been removed. I managed to top-up with a voucher for now

---

Just playing catch up after a busy day. Pleased the voucher worked ok @sam001