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Level 1: Joiner
Posts: 6
Registered: ‎04-11-2014
Accepted Solution

Web Top-up error

Hello,

 

Has anyone else been having problems doing a web top-up with a Visa card? I get an error message "The card number is not an accepted card type". I called customer service but due to a bad connection / some distortion I couldn't hear to get any help or information.

 

Thank you.

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Level 18: Posting pro
Posts: 1,106
Registered: ‎22-04-2017

Re: Web Top-up error

If your abroad it won't work need to be a UK bank account for it to work
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Level 68: Extraordinaire
Posts: 15,777
Registered: ‎31-03-2010

Re: Web Top-up error

@sam001 If you're having trouble hearing customer service when you call, you can try Live Chat. I didn't see any mention in your post that you were abroad, or that your card wasn't UK based, so you'll have to try customer service again. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Posts: 108,272
Topics: 559
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Registered: ‎04-04-2012

Re: Web Top-up error

We often see issues with the website accepting card payments..
Alternative ways to top up can be found here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎04-11-2014

Re: Web Top-up error

@liggerz87,@Bambino@MI5 - I never thought to mention but I'm in the UK and the card is for a UK account. I'll try customer service again and an alternative way to top-up for now. Thank you all for your help.

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Posts: 92,558
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Registered: ‎14-01-2013

Re: Web Top-up error

@sam001

Until you get your account sorted, topping up via a voucher is a pretty safe bet.

All the best Smiley Wink

 

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Re: Web Top-up error

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Level 1: Joiner
Posts: 6
Registered: ‎04-11-2014

Re: Web Top-up error

@Cleoriff Thanks, I was able to top-up with a voucher today. Hopefully next month it'll be sorted Smiley Happy

 

@jonsie Thanks, I did have that option in my banking app at some point but it seems to have been removed. I managed to top-up with a voucher for now Smiley Happy

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Posts: 108,272
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Registered: ‎04-04-2012

Re: Web Top-up error

Good job, glad you found the link useful Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,558
Topics: 751
Registered: ‎14-01-2013

Re: Web Top-up error


@sam001 wrote:

@Cleoriff Thanks, I was able to top-up with a voucher today. Hopefully next month it'll be sorted Smiley Happy

 

@jonsie Thanks, I did have that option in my banking app at some point but it seems to have been removed. I managed to top-up with a voucher for now Smiley Happy


Just playing catch up after a busy day. Pleased the voucher worked ok @sam001 Smiley Wink

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