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Web Top-up error

sam001
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Hello,

 

Has anyone else been having problems doing a web top-up with a Visa card? I get an error message "The card number is not an accepted card type". I called customer service but due to a bad connection / some distortion I couldn't hear to get any help or information.

 

Thank you.

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Cleoriff
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@sam001

Until you get your account sorted, topping up via a voucher is a pretty safe bet.

All the best wink

 

Veritas Numquam Perit

Girl in a jacket

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liggerz87
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If your abroad it won't work need to be a UK bank account for it to work
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Bambino
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@sam001 If you're having trouble hearing customer service when you call, you can try Live Chat. I didn't see any mention in your post that you were abroad, or that your card wasn't UK based, so you'll have to try customer service again. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
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We often see issues with the website accepting card payments..
Alternative ways to top up can be found here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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sam001
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@liggerz87,@Bambino@MI5 - I never thought to mention but I'm in the UK and the card is for a UK account. I'll try customer service again and an alternative way to top-up for now. Thank you all for your help.

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Cleoriff
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@sam001

Until you get your account sorted, topping up via a voucher is a pretty safe bet.

All the best wink

 

Veritas Numquam Perit

Girl in a jacket
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jonsie
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sam001
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@Cleoriff Thanks, I was able to top-up with a voucher today. Hopefully next month it'll be sorted slight_smile

 

@jonsie Thanks, I did have that option in my banking app at some point but it seems to have been removed. I managed to top-up with a voucher for now slight_smile

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MI5
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Good job, glad you found the link useful wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@sam001 wrote:

@Cleoriff Thanks, I was able to top-up with a voucher today. Hopefully next month it'll be sorted slight_smile

 

@jonsie Thanks, I did have that option in my banking app at some point but it seems to have been removed. I managed to top-up with a voucher for now slight_smile


Just playing catch up after a busy day. Pleased the voucher worked ok @sam001 wink

Veritas Numquam Perit

Girl in a jacket
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