Web Payment failed, topup via phone failed, now what.

[ColinH]

I am trying to topup my PAYG mobile which I use for work.

I have tried two cards via the online payment page, the transaction comes back as success from the bank and credit card but the 02 page says failed and does not topup.

I have tried via the the phone itself, and just get a fail.

The cards are fine as shown by the fact the transaction from the bank and credit card say success, the problem seems to lay with the O2 system then not accepting the payment.

The bank and credit card are both UK cards from a UK bank and a UK credit card company.

I rang the customer support, unless your trying to leave or upgrade your not an urgent case according to the message there and should try alternative routes of communication, shows where O2 priorities lay.

So how do I topup this phone.

[MI5]

@ColinH 

Alternative methods here Guide How to Top Up (PAYG) 

[jonsie]

Ways to top up. Buy a voucher online

Guide How to Top Up (PAYG) 

[ColinH]

Webtopup failed.

Phone top failed.

Purchase voucher online failed. This again processed the credit card ok then went away to do some more processing, presumably connect to the O2 system and come back failed.

eCard I don't have one.

The phone number is fine I can call out and in and receive and send texts no problem I just cannot top it up.

There seems to be a problem with the O2 system it will not accept payment from any source.

[MI5]

Quite likely yet another glitch.

[ColinH · Accepted solution]

Trying another route to get a voucher online.

PayPal gifts, they have taken the payment just waiting to see if I get an email with a voucher code in an hour or two.

https://www.paypal.com/uk/gifts/all

[ColinH]

I received the email with a link to the topup voucher from PayPal in around 3 hours, and the 16 digit voucher code worked fine on the phone.

Regards

Colin