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Waiting for email about second phone

EmmaMT
Level 1: Joiner
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on ‎24-08-2024 13:34

on ‎24-08-2024 13:34

I have a phone via pay as you go, but I'm getting a second one. I ordered it, and I got an email saying my application is being reviewed and I'll have a response within 24 hours. It's been 2 days and nothing yet. Is this normal, and how can I track the progress of the application?

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MI5
Level 94: Supreme
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on ‎24-08-2024 13:37

on ‎24-08-2024 13:37

@EmmaMT 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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