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Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018
Accepted Solution

WORRIED

[ Edited ]

This is my number [Removed], I am using it in Ghana but my credit got finished and my wife bought me 10 pounds, I am trying to recharge it says my call is restricted and I see this call baring on it. I dont know what it is, can you please help me and its very urgent. Thank You !

Posts: 8,353
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Registered: ‎17-03-2015

Re: WORRIED

@Kelvin It looks like you have an international roaming bar on your account. This is not O2. You need to call customer service & please remove your phone number as this is a public customer forum 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: WORRIED

Thanks for the help. But its not allowing me to do any calls. Can you help me with the customer service number ? Thank you !

Posts: 8,353
Topics: 108
Kudos: 1,712
Solutions: 535
Registered: ‎17-03-2015

Re: WORRIED

@Kelvin Customer service number is in the link I posted above

iPhone XR 64GB
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: WORRIED

Thank You !

Posts: 8,353
Topics: 108
Kudos: 1,712
Solutions: 535
Registered: ‎17-03-2015

Re: WORRIED

@Kelvin Your welcome & welcome to the forum 

iPhone XR 64GB
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: WORRIED

I just tried contacting their customer service and it says 

We're just checking to see if there's an available agent.

 I've been waiting forever.. How long does it take ? 
Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: WORRIED

It's not a good time to call due to the current network issues and all the important people calling O2 for compensation.
It should ease off over the weekend I guess.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)