Re: View bill

Seanmacgregor · ‎25-07-2023

Hi I'm trying to view my bill of the numbers I've dialled this month of July and can't get anywhere. Can you help? Thanks.

gmarkj · ‎25-07-2023

See if this guide helps @Seanmacgregor

If your screens (on a PC) look different, then you will be on the new 360 platform.

The ability to see recent charges on here has (seemingly) been removed.

Can you confirm if this is coming back @Martin-O2 @Breanna and do you have the same @Enlli @pgn ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎25-07-2023

@gmarkj I can get this, but I can't get details of the numbers called until the bill for this charging period is raised.

Always use my call log on the phone for that

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎25-07-2023

You say bill but posted in PAYG

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎25-07-2023

Well spotted @Enlli

Can you confirm if you are on pay as you go or pay monthly @Seanmacgregor ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

pgn · ‎25-07-2023

And whilst I am contract, I am still on the old system, @gmarkj 😭😬

Links to O2 Social Media Team here

gmarkj · ‎26-07-2023

Ah, no worries. Wasn't sure if you had been moved over or not...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2