Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 2
Registered: ‎01-10-2018

VOICEMAIL NUMBER HAS CHANGED TO GERMAN

MY VOICEMAIL NUMBER CHANGED TO A GERMAN NUMBER WHEN GALAXY S7 EDGE WAS UPGRADED TO OREO. MY BILL HAS DOUBLED BECAUSE OF THIS, HOW CAN I GET THE 02UK VOICEMAIL NUMBER BACK.
Posts: 71,678
Topics: 677
Registered: ‎14-01-2013

Re: VOICEMAIL NUMBER HAS CHANGED TO GERMAN

[ Edited ]

@SUE21

Here's a guide on Voicemail

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

If nothing works for you then you need to ring customer services and ask them to look at your account

https://www.o2.co.uk/contactus

Welcome to the forum by the wayWelcome

*The Game Is On*


Posts: 87,632
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: VOICEMAIL NUMBER HAS CHANGED TO GERMAN

Open your call app and press the 3 dots to open settings.
Select voicemail and change the stored number to 901 then press done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,662
Registered: ‎23-07-2014

Re: VOICEMAIL NUMBER HAS CHANGED TO GERMAN

Hi @SUE21, how are you getting on with your voicemail, did you manage to get it back to normal? Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 2
Registered: ‎01-10-2018

Re: VOICEMAIL NUMBER HAS CHANGED TO GERMAN

THANK YOU FOR YOUR REPLY TO MY QUESTION REGARDING GERMAN VOICEMAIL NUMBER. I WENT TO THE O2 SHOP, STAFF DIDN'T HAVE A CLUE HOW TO CHANGE THIS HAPPENING, AS MY VOICEMAIL NUMBER IN MY PHONE IS NOW CORRECTLY SHOWING BUT ON TESTING IT WHILST IN SHOP WHEN RETRIEVING VOICEMAIL IT FIRSTLY SHOWS GOING TO 901 BUT THEN AUTOMATICALLY DIVERTS TO THE GERMAN VOICEMAIL NUMBER. THE ONLY THING THAT COULD BE DONE WAS TO BARR MY PHONE FROM BEING ABLE TO MAKE INTERNATIONAL CALLS. THATS FINE FOR ME BUT VERY UNSATISFACTORY AS FAR AS SOLVING THE PROBLEM COMPLETELY. I NOW HAVE TO KEEP CHECKING MY O2 ACCOUNT EVERY TIME I RETRIEVE A VOICEMAIL IN CASE THE BARRING STOPS FOR WHATEVER REASON. MAYBE THE SAME REASON MY VOICEMAIL NUMBER CHANGED IN THE FIRST PLACE.
REGARDS SUE21
Highlighted
Posts: 87,632
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: VOICEMAIL NUMBER HAS CHANGED TO GERMAN

Can you dial *#1234# and tell me what your CSC reads?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)