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Using my phone abroad

Jambob
Level 1: Joiner
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Phone won’t work in ireland
Message 1 of 6
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Jambob
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Bought a bolt on to use my phone in Ireland and still won’t work
Message 2 of 6
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madasaf1sh
Level 78: King of Kings
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@Jambob

What phone do you have and what network are you trying to roam on?

1st thing to check is do you have credit / sufficient inclusive minutes
Then select 3G as a network option
If these dont work then you will need to speak to Customer Services
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 6
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Jambob
Level 1: Joiner
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I have iPhone 6s I’m on o2 I have a bolt on applied and I can’t contact customer services because my phone won’t work
Message 4 of 6
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MI5
Level 94: Supreme
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@Jambob 

Sounds like a roaming bar. 

Use Skype to contact customer service.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
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Martin-O2
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Hey @Jambob have you had any luck getting roaming working? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 6
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