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Using PAC code with O2

himonster
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Hi, is there a form I can fill in to bring my number from Vodafone to my O2 sim that I've had for a month please?

 

Thanks

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MI5
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@himonster 

Yes, all help here Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@himonster 

Yes, all help here Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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himonster
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Thanks. I completed the form last night.

 

Once it goes through, I presume I can request a PAC code straight away from O2 to transfer it to my new contract I'm about to start?

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MI5
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@himonster 

Just give O2 your PAC from Voda and they will process the number port in to the network.

If you then change O2 contracts you can just ask O2 to migrate the number across.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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himonster
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What if I take a contract out with a different network? Can I still port back out from O2 this week or do I have to wait a certain amount of time?

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MI5
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@himonster 

Usually you need to wait 30 days.

If you are moving, just use your Voda PAC with the new network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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himonster
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I'm due to have my number transferred to O2 tomorrow now.

 

 

Do I have to wait 30 days before I can request my PAC code now?

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MI5
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@himonster 

As I said, "usually" but you can always ask customer service and see what they say.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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himonster
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Thanks. Is there a direct link to live chat? I can't find it at all

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gmarkj
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Try browsing round the shop (www.o2.co.uk/shop) - you normally get a pop up on there @himonster 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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