Usage/credit not showing

SteveJC · ‎03-06-2020

For a month or two now, the website and the app just show an error (“oops, something went wrong - try again later”) instead of the usage information (and the tariff information). I need to know how much credit I have left.

Cleoriff · ‎03-06-2020

Hi @SteveJC

Delete the app and reinstall. Usually fixes most problems.

By the way, you can check your balance via these routes

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Veritas Numquam Perit

SteveJC · ‎03-06-2020

Thanks for the quick response. Reinstalling had no effect. It’s been a problem on the website for a couple of months, I’ve only just installed the app.

The SIM is in a dongle, not a phone, so I can’t call up to get my balance.

MI5 · ‎03-06-2020

@SteveJC

Call customer service to reset your account Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎05-06-2020

Hey @SteveJC did you manage to speak to someone or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

SteveJC · ‎05-06-2020

I've not had chance to call up yet.

Thanks,

Steve

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