Solved: Upgrade

David38 · ‎08-03-2023

Hi

Since upgrading my fone xxxxxxxxxxx a few months ago I have been getting charged a extra monthly charge for a number I don't have,this is a mistake on your side as the upgrade was for the number mentioned above can you please rectify this

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

MI5 · ‎08-03-2023

@David38

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 4445 or 0344 8090222 (PAYG).

Please also remove your number as forum is public.

Flagged to mods also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-03-2023

@David38

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 4445 or 0344 8090222 (PAYG).

Please also remove your number as forum is public.

Flagged to mods also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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