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[Nina1]

I recently ordered an update, the money was taken out of my account (£300), never received a confirmation or the phone (as you can probably tell) and when I called the consumer service they hunged up on me. What should I do?

[jonsie · Accepted solution]

Call again and choose ny option fraud etc

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[Bambino]

@Nina1 This is O2's standard practice, or parlour trick, if you like. There's every chance your phone is out of stock, as O2's stock reporting isn't actually live. If they eventually get stock in, you'll be notified by email and be sent a confirmation with a tracking number. If it isn't, you'll be refunded, but not before O2 have made a little interest off the money you've given them up front. Only way to find out is to use the link provided above by @jonsie.