Unwanted Big bundle

[tony32]

I am a Classic Pay As You Go customer.  At least that is what I thought I was.  Following a recent £10 top up I checked my account I found that I was on a tariff costing £15 and offering 750 minutes, and 2000 texts.  I use the phone rarely, and never text.  I cannot recall agreeing to a change of tariff, and would like Classic Pay You Go reinstated.  What is the best way of going about this?

[adamtemp64]

Either ring customer services or follow the advice here https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

[Anonymous]

Call customer service to change your tariff

https://www.o2.co.uk/contactus

[MI5]

You can change it yourself in your MYO2 under your tarrif details.
http://www.o2.co.uk/myo2

[jonsie]

You need to call to get the tariff changed AND to ask them to reinstate the $10 top up as credit.

[tony32]

I have changed my tariff, as you suggested, to Classic Pay As you go,  but it only operates from 25th of May.  It seems I am still stuck with the Big Bundle, which I do not want.

Thanks for your reply,

Tony32

[gmarkj]

If you want the tariff to change before then, the best thing to do is to call customer services @tony32.

[MI5]

Yes, as said customer service can change it immediately if you call them on 4445

[jonsie]

Are they going to add the £10 as credit? This is what you need to ask if they change tariff immediately as you won't have got any use out of the big bundle. Hopefully you get through to one of the many sympathetic advisers if you tell them a sob story....

[Marjo]

Hey @tony32 sorry to hear about this - please do let us know how you get on. Hope you get it sorted soon but don't hesitate to let us know if you get stuck at any point?