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Unused phone - invalid SIM

Fishy
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on ‎14-12-2018 19:17

on ‎14-12-2018 19:17

We bought Mum in Law a Doro phone. Although we said to use it, she hasn't since September. Subsequently the SIM is rendered invalid. Is it just a case of getting a new one?  (I thought I had registered it under my account but couldn't find it but may have done so using a different e.mail but can't access that account! )  Thanks for any help.

 

 

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MI5
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on ‎14-12-2018 19:20

on ‎14-12-2018 19:20

Hi @Fishy
Just order a new one from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go or pop into your local o2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎14-12-2018 19:25

on ‎14-12-2018 19:25

@Fishy Did you ever put any credit on the sim? If you did the credit should still be valid.

I DO NOT WORK FOR O2



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Fishy
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on ‎14-12-2018 19:34

on ‎14-12-2018 19:34

Thanks for replies. Think we'll need to visit a shop to get a new one. We did put credit on but can't check as phone can only be used for emergency calls. Thanks again. 

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MI5
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on ‎14-12-2018 19:37

on ‎14-12-2018 19:37

Take the old sim with you and if there's any credit on it they should be able to either activate it or transfer the credit to a new one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-12-2018 19:42

on ‎14-12-2018 19:42

If you have to get a new sim, be sure to ask for the Classic sim.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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