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Unlocking phone

Tasha94
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Hello, I brought a phone but it’s locked to o2 I need it unlocking. Could you help with this please. 

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Bambino
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Bambino
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madasaf1sh
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@Tasha94 

 

If you bought it from anywhere but o2 (or one of their authorised resellers) such as CEX or ebay, then o2 will not unlock it, the person whose phone it was has to contact o2 to request this.

 

 

edited to correct the text and add the correct information

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@madasaf1sh wrote:

@Tasha94 

 

If you bought it from anywhere but o2, then o2 will not unlock it, the person whose phone it was has to contact o2 to request this.


Not true at all.

But you will need to use the phone with an O2 sim in order to register your details.

Full instructions are in the guide posted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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